Privacy Policy
Effective Date: 16th August 2025
StimSafe (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, purchase our products, or communicate with us.
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1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
• Name, email address, phone number, and billing/shipping addresses
• Payment details (processed securely through our payment partners — we do not store credit card information)
• Account login details (if you create an account with us)
• Any information you provide when contacting us (e.g., inquiries about products, special requests)
b. Information Collected Automatically
• Device and browser information
• IP address and general location data
• Website usage data (pages visited, time spent, referral sources)
• Cookies and similar technologies (see Cookies section below)
c. Sensitive Information
We do not require medical or diagnostic information about your child. If you voluntarily share such details (e.g., to request product recommendations), we will treat them with extra confidentiality and will never use them for marketing.
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2. How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Provide customer service and respond to inquiries
• Improve our website, products, and customer experience
• Send important updates (e.g., order confirmations, shipping notifications)
• With your consent, send promotional emails and newsletters (you may unsubscribe at any time)
• Comply with legal obligations
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3. How We Share Your Information
We do not sell or rent your personal data. We may share information only with:
• Service providers (e.g., payment processors, shipping companies, website hosting, analytics tools)
• Legal authorities if required by law, to protect our rights, or in response to legal processes
• Business transfers (e.g., if our company is merged or acquired, your information may be part of the assets transferred)
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4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can disable cookies in your browser settings, but some features may not function properly.
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5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no online system can guarantee 100% security.
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6. Your Rights
Depending on your location, you may have rights to:
• Access, correct, or delete your personal information
• Opt-out of marketing communications
• Restrict or object to certain data processing activities
• Request a copy of your data in a portable format
• File a complaint with your local data protection authority
To exercise your rights, please contact us at [insert email address].
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7. Children’s Privacy
Our products are designed for children, but our website and services are intended for adults (e.g., parents, guardians, caregivers). We do not knowingly collect personal information directly from children under 13 (or the applicable age in your country). If you believe a child has provided us with personal data, please contact us and we will delete it.
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8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
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10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
StimSafe
Worthing West Sussex
Email: info@stimsafe.co.uk